English - Privacy Policy

Last updated: 08/08/2025

By accessing or using this website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of this website and services.

Jordan OT is a sole-trader business operated by Lindon Magpayo (Occupational Therapist). I am committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

This Privacy Policy explains how I collect, use, store, and disclose your personal information when you engage with my services.

1. Information I Collect

I may collect the following types of information:

Personal information: Name, address, date of birth, contact details, emergency contacts.
Health information: Medical history, diagnoses, reports, therapy notes, assessments, goals, progress records.
Funding information: NDIS plan details, plan management contact information, relevant invoices.
Other information: Communications with you (emails, phone calls, messages), consent forms, and feedback forms.

2. How I Collect Information

I collect personal information:

Directly from you or your authorised representative (e.g., parent, guardian, support coordinator).
From other health professionals, educators, or service providers involved in your care, with your consent.
Through forms, emails, phone calls, in-person sessions, and my website contact form.

3. How I Use Your Information

I use your information to:

Provide occupational therapy services and supports.
Develop and review therapy plans, reports, and assessments.
Communicate with you, your family, and relevant stakeholders.
Process payments and manage NDIS claims.
Comply with legal, regulatory, and NDIS obligations.

4. Use of Artificial Intelligence (AI)

I may use artificial intelligence and machine learning technologies (“AI Technologies”) in my operations. AI will only be used when legally permitted and necessary.

How AI may be used:

Summarising sessions.
Automating routine tasks and communications.
Quality assurance and service improvement.
Assisting with customer support and queries.

Data protection:

Any AI service providers I use must comply with Australian privacy law.
I will not input your personal information into any AI platform that trains or modifies its model using that data.

5. Disclosure of Your Information

I may disclose your information to:

Other health professionals and service providers involved in your care (with consent).
NDIS, plan managers, or support coordinators as required for service delivery.
Government agencies or courts when required by law.

I will never sell or rent your personal information.

6. Storage and Security

Your information is stored securely in password-protected electronic systems and/or locked physical files. I take reasonable steps to protect against unauthorised access, alteration, disclosure, or destruction.

7. Access and Correction

You may request access to your personal information or ask for corrections if it is inaccurate or incomplete. Requests can be made by emailing: info@lindonjordanot.com.au.

8. Your Rights

You have the right to:

Request access to your personal information.
Request corrections to your personal information.
Make a complaint if you believe I have breached your privacy.

9. Complaints

If you have a privacy concern, please contact me at:
📩 info@lindonjordanot.com.au

If you are not satisfied with my response, you can contact the Office of the Australian Information Commissioner (OAIC).

10. Updates to This Policy

I may update this Privacy Policy from time to time. The latest version will always be available on my website.